By Roxanne Bougie

A GUIDE TO GOOD SURFACE HYGIENE PRACTICES

It is crucial to rigorously apply the usual hygiene procedures for all surfaces in the establishment and increase the application frequency. To maximize the hygiene conditions and make the environments safe for employees and customers, it is recommended to DISINFECT at least TWICE A DAY all surfaces at high risk of contamination and all surfaces that could be in contact with the customers.

TOUCHPOINT DISINFECTION – COMMON AREAS 

General
Washrooms

  • All doorknobs (inside and outside)
  • Counters (reception, cash register, etc.) 
  • Telephones
  • Switches
  • Shelves, racks
  • Electronic payment terminals
  • ATM
  • Toilets and urinals
  • Vanities, including washbasins and faucets
  • Paper dispensers
  • Soap dispensers
  • Hand dryers
  • Support bars
  • Trash can lids

For washrooms with several toilet cubicles keep the bathroom entrance door permanently open to reduce the risks of contamination caused by doorknobs and doors. 

 

TOUCHPOINT DISINFECTION – GROCERY STORES
                                                                                      

Sales area

  • Glass doors of refrigerators and freezers
  • Entrance turnstiles and entrance barriers
  • Shopping carts and portable shopping baskets
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• Checkout conveyors
• Self-service checkouts
• All other surfaces that may be in contact with the customers

Warehouse

  • Merchandise receiving area Doorknobs / Carts / Counters
  • All other surfaces that may be in contact with the employee

 

TOUCHPOINT DISINFECTION – CONVENIENCE STORES
                                                                                        

Sales area

  • Entire coffee corner
  • Dispensers and vending machines of all kinds
  • Display racks

Outdoor service area

  • Gasoline pump dispenser guns and activation mechanisms
  • Outdoor display racks
  • Air dispenser

Merchandise receiving area

  • Doorknobs
  • Carts

Hygiene guide poster – Convenience Stores

 

TOUCHPOINT DISINFECTION – RESTAURANTS 

SUGGESTION: Install a soap dispenser full of hydroalcoholic gel to sanitize the hands of every person who enters the restaurant.
SUGGESTION: Put napkins and table settings on the table AFTER the customer sits down. 

 

 

Reception area

  • Menu rack
  • Reception desk
  • Guest chair in reception
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• Side table
• Computers

 

 

Merchandise delivery areas

  • Doorknobs
  • Carts

Dining room

  • Benches
  • Chairs
  • Tables
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• Menus
• Remote controls
• Highchairs for kids

 

Deliverer

Use an instant antimicrobial hand cleanser every time they enter or leave the vehicle. 

Delivery bag

  • Exterior: disinfect after each delivery 
  • Interior: disinfect each time before filling

Car

  • Steering wheel and dashboard
  • Stick shift and hand brake
  • Driver’s seat and area for delivery bag

 

Hygiene guide poster – Restaurants

Touchpoint poster – Restaurant

 

TOUCHPOINT DISINFECTION – HOTEL ESTABLISHMENTS and/or SENIORS RESIDENCES

Gloves are strongly recommended for the establishment’s maintenance staff for hygiene purposes.

 

Reception area/Common area

  • Elevator buttons
  • Electronic wall controls, switches
  • Armchairs for customers at reception, side table, other furniture
  • Reception counter
  • Vending machines (refreshing drinks, snacks) 
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• Games
• Handrails
• Walkers, rollators

• Medical accessories (Seniors residences)

RECOMMANDATIONS
• Install a soap dispenser full of hydroalcoholic gel to clean the hands of every person who enters the establishment.
• Install physical markers on the floor as a reminder to respect social distancing, mainly around the reception counter, near the elevators and any other place where customers are likely to gather.
• Remove unnecessary items from common areas (magazines, flyers, trinkets, etc.).
• The reception staff should wash their hands after completing transactions that involve handling of money, credit cards or a payment terminal touched by a customer.

Dining room

  • Benches 
  • Chairs
  • Handrails
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• Menus
• Tables
• All other washable surfaces

Laundries

  • Wear disposable gloves and discard them after each task.
  • Do not shake soiled laundry. Shaking soiled laundry could cause airborne dispersal of viruses. 
  • When you get home, it is very important to clean your work clothes according to the usual procedures (if possible with warm water). 
DISINFECT Dirty laundry transport trolley, work tables and shelves after each use. For more details on good hygiene practices in a laundry room, refer to the specific poster for the laundry room. 

Laundry employees

Instructions for laundry employees

  • Wear disposable gloves and discard them after each task.
  • Do not shake soiled laundry. Shaking soiled laundry could cause airborne dispersal of viruses.

Rooms

  • Electronic wall controls, switches
  • Room access cards
  • Remote controls
  • Nightstands
  • Coffee machine, microwave, mini-fridge

 

NOTE: 

  • To minimize contact between customers and employees, limit maintenance to the strict minimum during a customer’s stay.
  • When changing bedding and towels, employees must wear gloves. Do not shake items; place them in a cart with a lid. 

Merchandise receiving area

  • Doorknobs
  • Carts

 

Touchpoint poster – Bedroom

Hygiene guide poster – Hotel Establishments

Hygiene guide poster – Seniors Residences

 

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